Answers to the most common questions about our services, coverage, and operations.
We provide service coverage up to 350 KM from major city centers. Standard POS services (install, de-install, service calls, site visits) are covered within 120 KM. Delivery services extend up to 350 KM. IT Rollout and Outsourced IT Support are available nationwide.
SLA response times are customized based on client requirements. Our shortest response window is 4 hours for service calls. We confirm all service requests within 15 minutes of receipt.
Yes, our technicians are bonded. We maintain strict professional standards to ensure the safety and security of your equipment and merchant locations.
Yes. After-hours service is available upon request. We operate 24/7, 365 days a year to ensure your operations are never left without support.
Yes, we provide secure storage facilities for inventory and equipment. Our warehouse is managed with strict documentation and inventory tracking protocols.
Yes, we offer customized technical support and helpdesk services. Our outsourced IT support covers cloud services, PCs, servers, network equipment, email systems, and website infrastructure.
We accept bank transfers and cheques. For billing inquiries, please contact our team directly.
Billing frequency depends on client requirements, though weekly invoicing is preferred. We work with clients to establish a billing schedule that fits their accounts payable process.